Customer Service
Contact Us
If you have questions, comments or need more information to select the perfect carrier, please feel free to contact us by:
E-mail: sandra@pookababy.com OR
Phone: 1+(416) 761-9713
Privacy Policy
At Pooka Baby we are committed to protecting your privacy. Your postal,
e-mail address and phone number will never be used for any purpose other
than the processing of your order. We do not share, trade or sell any
customer information.
Frequently Asked Questions
Where is Pooka Baby located?
When will my order be shipped?
How will my order be shipped?
How much does shipping cost?
What about taxes?
What types of payments do you accept?
What is your return policy?
Where is Pooka Baby located?
Pooka Baby is a home-based business located in Toronto, Ontario, Canada.
When will my order be shipped?
Orders will be shipped within 1 to 3 business days of
receipt. If we expect a delay in getting your order out
within this time frame we will notify you immediately.
How will my order be shipped?
All orders are shipped from Toronto, Ontario via Canada
Post Expedited Parcel. Expedited Parcel delivers the next
business day locally, 1 to 3 business days regionally,
and 2 to 7 business days nationally between major Canadian
centres. Customers in most major centres in the United
States can expect delivery within 5 to 15 business days.
How much does shipping cost?
Shipping to addresses in Ontario, Quebec and Manitoba is
$8. Shipping to all other provinces and territories is $10. Shipping to
the USA is $12 CDN.
What currencies do you accept?
All prices are in Canadian dollars. For non-Canadian customers,
charges will appear on your credit card in your local
currency, calculated using your bank's exchange rate at
the time of purchase. Visit http://www.xe.com
for a general idea of current currency exchange rates.
Do I have to pay taxes?
All orders are taxed within the Canadian provincial and
federal taxation guidelines. Orders shipping to Canadian
destinations will be charged 5% GST or HST as required.
Orders shipping to Ontario destinations will also be charged
13% HST. Orders shipping to destinations outside of Canada
are not subject to Canadian taxes. Customers
in the USA are responsible for any additional taxes/duties charged
by US Customs
What types of payments do you
accept?
We are happy to accept payment via Visa and MasterCard through our SSL secured online shopping cart (Moneris). American
Express or Discover card payments are processed through PayPal (a PayPal account is not required). We also accept
payment through Canada Post money orders. Canadian
residents may also pay by Email Money Transfer or personal
cheque.
What is your return policy?
We want you to have a baby carrier you'll love! If you
are having problems with your carrier please take a look
at our wearing
instructions page or contact
us so we can help you troubleshoot. Getting comfortable
with a carrier can take a little time, and it's completely
normal to feel like you're all thumbs when getting started
(we've all been there!).
If you are still not completely satisfied with your purchase
you can return like-new, unwashed carriers in the original packaging within 30
days for an exchange or refund (unless otherwise noted). Please note that we do not
refund shipping charges. Shipping will be subtracted from refunds issued. On products where free shipping is offered, our regular shipping fee will be subtracted from refunds issued.
Returns may be sent to:
Pooka Baby
39 Skylark Rd.
Toronto, ON M6S 4M5
Please let us know if you are buying a carrier for a baby
that has not yet arrived and we will be happy to adjust
your 30-day return window accordingly.
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